Customer Service

0844 888 222

Monday to Friday 8:00 AM to 5:00 PM

Register your machine and reap the rewards

The factory warranty lasts for two years. During that time we will rectify all faults and defects free of charge, provided that they are caused by material or manufacturing errors. We rely on feedback so that we can constantly improve our service. Once you have registered (cashback promotion has ended), we would be grateful if you would take the time to answer a few questions.

Register now

Warranty extension for Schulthess appliances

Avoid the risk by taking out a guarantee subscription

After the guarantee expires all services provided by customer services shall be charged. If you do not wish to run any risk in this respect you may take out a guarantee subscription. This is a guarantee that the works guarantee shall continue unchanged and shall remain effective as soon as any faults are reported after the end of the guarantee period. The costs of repairs, labour, travel to and from the customer location and the spare parts costs are covered in full by the subscription costs.

You may obtain the documents from our subscription service at our head office in Wolfhausen: Tel. 055 253 51 11.

Technical question about a product

Our support team will send you a quick, professional reply by e-mail or, if requested, will call you back.
Please give a brief outline of your query on the form below and tell us how you would like us to reply. 

Report online

0844 888 222
Monday to Friday 8:00 AM to 5:00 PM

Fault report

Report online

0844 888 222
Monday to Friday 8:00 AM to 5:00 PM

Advice request

We would be glad to advise you! Call or send us an e-mail.

Contact your customer consultant online

Consultation – 0844 888 222
Monday to Friday 8:00 AM to 5:00 PM

Sales – 0844 880 880
Monday to Friday 8:00 AM to 5:00 PM

Always available at a location near you

Our customer services organisation will help you deal with any issue that arises by providing comprehensive and competent services. We have a network of 4 customer service centres in Switzerland (plus Kuhn Design, Basle), 3 customer service branches and 14 service centres. More than 100 service engineers are on hand to help our customers throughout Switzerland. You can contact our customer services 24 hours a day throughout Switzerland on the central customer services number 0844 888 222 (Fax 0844 888 223). 

Head office Switzerland

Schulthess Maschinen AG, Landstrasse 37, 8633 Wolfhausen ZH
Tel: +41 55 253 51 11 - Fax: +41 55 253 54 70
E-Mail: service(at)schulthess.ch

Customer service centers

  • 3063 Ittigen-Bern, Ey 5 – Phone 031 335 05 70, Fax 031 335 05 7
  • 1025 St-Sulpice, Ch. de la Venoge 7 - Phone 021 620 00 40, Fax 021 625 22 42
  • 6814 Lamone, Via Industria 1 - Phone 091 612 24 50, Fax 091 604 62 50
  • 8048 Zürich, Farbhofstrasse 21 - Phone 044 438 81 81, Fax 044 438 81 91
  • General agency of the cantons of Baselstadt und Baselland
    (Sale and service household devices)
    Kuhn Design AG, Gellertstrasse 212, 4052 Basel
    Tel. 061 327 40 20 - Fax 061 327 40 21 - www.kuhndesign.ch

Customer service address

  • 6004 Luzern, St.-Karli-Str. 7
  • 1242 Satigny, rue du Pré-Bouvier 2
  • 7310 Bad Ragaz, Elestastrasse 16

Service stations

  • 5405 Baden-Dättwil (AG)
  • 2555 Brügg (BE)
  • 7000 Chur (GR)
  • 7260 Davos (GR)
  • 6537 Grono (TI)
  • 6604 Locarno (TI)
  • 4665 Oftringen (AG)
  • 7503 Samedan (GR)
  • 1951 Sion (VS)
  • 9015 St.Gallen (SG)
  • 3600 Thun (BE)
  • 3930 Visp (VS)
  • 8408 Winterthur (ZH)
  • 1400 Yverdon (VD)
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