Warranty and Repair Service
Here you will find all information regarding your current contracts with Schulthess, warranty registration, warranty extensions and services.
Register your warranty and the device
Private homes and apartment buildings
Schulthess provides a two-year manufacturer's warranty.
During this period all defects and malfunctions are fixed for free (damage resulting from improper handling is excluded). Register your device now – so we can help more quickly if a problem arises. You will also benefit from a timely reminder when the warranty period is about to expire.
Commercial and industrial
Schulthess provides a two-year manufacturer's warranty.
During this period all defects and malfunctions are fixed free (damage resulting from improper handling is excluded). Register your device now – so we can help more quickly when there is a problem. You will also benefit from a timely reminder when the warranty period is about to expire.
"Well cared-for" Schulthess Service Packages for private households and apartment blocks
Reduce the risk with an extended warranty. After the warranty has expired, the service organization will charge for any repairs. If you do not want to take any risks, you have the option of taking out an extended warranty. It is a seamless continuation of the manufacturer's warranty and takes effect if any problem occurs after the warranty period.
Spare your washing machine - and your wallet. With the right maintenance and care, you extend the service life of your machine and don't give germs a chance. Enjoy fresh, clean laundry while saving electricity and water.
All-in-one package
All-in-one package – comprehensive solution at a discounted price
This package combines the service packages ‘Maintenance’ and ‘Warranty Extension’ – giving you the best of both. Ensures faultless operation and value retention of your devices and installations at all times.
- Functional check
- Safety testing
- Cleaning
- Disinfection
- Repairs
- Wear parts
- Spare parts
- Travel time
Single-family house
CHF 281.00 excluding VAT
CHF 302.65 including VAT
Apartment building
CHF 378.00 excluding VAT
CHF 407.10 including VAT
Warranty extension
Warranty extension – more security guaranteed
Extend the manufacturer’s warranty and stay on the safe side. Benefit from cost transparency, machine value retention and an extended service life as well as calculable risks even beyond the end of the legal warranty period.
- Safety testing
- Repairs
- Wear parts
- Spare parts
- Travel time
Single-family house
CHF 142.00 excluding VAT
CHF 152.95 including VAT
Apartment building
CHF 239.00 excluding VAT
CHF 257.40 including VAT
Maintenance
Maintenance – professional, flat rate service
Guaranteed annual cleaning and disinfection of your device by our service engineers as well as thorough testing. You enjoy lower energy and water consumption and a longer machine service life.
- Functional check
- Safety testing
- Cleaning
- Disinfection
- Travel time
Single-family house
CHF 205.00 excluding VAT
CHF 220.80 including VAT
Apartment building
CHF 205.00 excluding VAT
CHF 220.80 including VAT
Schulthess Service Packages – Scope of Services
All-in-one package
Comprehensive solution at a discounted price
- Combination of maintenance and warranty extension
- In the event of an emergency outside business hours, all spare part costs for commercial machines are covered by the contract
Warranty extension
More security guaranteed
- Incl. travel/work time for error diagnosis and repairs
- Incl. spare/ and wear parts
- Incl. electrical safety check
- In the event of an emergency outside business hours, all spare part costs for commercial machines are covered by the contract
Maintenance
Professional, flat rate service
Incl. travel/work time for:
- Functional check (control of control devices, heaters, motor, bearings, oil level (deficiency) etc.)
- Cleaning, disinfection of the rubber rings, sieves, drawer and interior with a commercially available Machine cleaner
- Electrical safety testing
- Contains no spare / wear parts
- Implementation 1 x per year
Scope of services for rotary ironers
Winding
Professional and at a fixed price
Incl. travel/work time for check of:
- dimensional accuracy of the winding mechanism
- fabric covers for mechanical and thermal wear
- removal and re-installation of existing rotary/fabric covers
- winding mechanism for elasticity and pressure points
- troughs for deposits and cleaning of the troughs
- infeed belts and the transport roller covering
- General information on how the troughs grow, dry running after the end of work
- No wear parts/spare parts included
- Implementation 1 x per year
- Schulthess recommends purchasing a spare fabric cover on the occasion of the 1st maintenance
All services are provided during normal working hours (Monday - Friday, 7.30 am to 5 pm, except on public holidays).
Cancel existing contract:
You have sold your Schulthess machine, or have other reasons to terminate the service contract?
Cancel existing contract
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