30.03.2020 – Blog / Payment system, apartment block
Schulthess payment systems for the apartment block
Schulthess apartment block washing machines
Schulthess washing machines for the apartment block have all the attributes needed for demanding use in communal laundry rooms:
Washing programmes with very short washing times: from as little as 20 minutes
Many special programmes such as Iron-Finish, the Jeans programme or the Antibac allergy programme.
The Autoclean machine cleaning system cleanses the washing drum so that it is 100% clean and germ-free, meaning viruses and bacteria are not transferred from one tenant to the next.
Large drum capacity: for up to 9 kg of laundry, depending on the model.
Extremely easy to use.
Language selection button for 17 languages
Hot water or rainwater connection for resource-efficient use
Innovative payment systems: clear payment system based on the user-pays principle
Schulthess apartment block dryers
Dryers in communal laundry rooms have to be robust, fast and economical. This is what distinguishes Schulthess models. They are also low-wear and maintenance-free, which makes them so popular with tenants and landlords alike. Schulthess dryers for the apartment block are real all-rounders that master every challenge:
Fast drying times
Special programmes at the touch of a button: e.g. for wool, synthetics or freshening up
Drying in the basket: for demanding and unusual items such as trainers
Consistently high drying performance thanks to the Autoclean machine cleaning system
Only two fluff filters instead of the usual four to seven: can be cleaned with just one hand movement
Energy efficiency with top marks (rating A+++)
The different Schulthess payment systems
1. Digital washMaster payment system
Property management companies put enormous personnel and administrative effort into the management of communal laundry rooms. Cost accounts have to be monitored, washing services have to be allocated to accounts and the janitor is busy emptying coin boxes or topping up washing cards. On top of that, there is the laundry room squabble among tenants, which also costs time and nerves. Those days are gone! The latest Schulthess innovation is called washMaster, a digital payment system that makes laundry room management a secondary matter. Tenants are also keen on the system, as it massively simplifies the entire handling of the washing day.
How washMaster works
It couldn’t be simpler: The machines are connected to the internet, their use and the billing of the washing and drying services are done digitally. The washMaster card required for this can be topped up conveniently and without cash on- or offline. Management companies have an overview of all appliances and tenants’ washing behaviour at the touch of a button.
Flexibility for tenants
But tenants benefit too! With the washMaster app, they know exactly whether the machines are free, can reserve them online and also receive a push notification as soon as the wash cycle is finished. A pleasant side effect: Time slots are maintained and arguments in the laundry room are avoided.
Easy to use, not only for digital natives
Tenants can easily make and cancel washing times online, and washing and drying cycles are easily billed digitally. Tenants are much more flexible as a result, and the machines are used much more efficiently. Using washMaster is simple and self-explanatory: Tenants identify themselves directly at the appliance and pay for the washing or drying cycle with their washMaster card. Their remaining balance is visible at all times and the card can be topped up on- or offline. Less online-savvy tenants can use a payment slip for this.
Easy installation
Not only is Schulthess-washMaster available for new machines, but existing ones can also be retrofitted with this system. The conversion to washMaster is uncomplicated and the purchase is inexpensive. Schulthess takes care of delivery, connection and billing. And Schulthess Customer Service is always there for questions and concerns.
Overview at the touch of a button
Automation simplifies processes for property managers and janitors. washMaster also creates transparency in appliance use, cost control and user-pays billing. In the event of error messages, it is easier to identify the cause, and the reporting gives an up-to-date overview of the condition and age of the machines. A great relief for property managers – especially when they look after several properties.
All Schulthess washMaster benefits at a glance
Benefits for property managers:
- Full digital payment solution
- No billing expenses, no HR expenses
- Monitoring tenants’ washing cycles and washing behaviour
Benefits for property owners:
- Low investment costs
- Rental models available
- Increased attractiveness of the property and tenant loyalty
Benefits for tenants:
- Washing flexibility
- Transparent costs
- User-pays billing
- Cost control
Digital payment is so simple
Tenants receive their own washMaster card. The remaining balance can be seen on the card at any time. There are three methods to choose from for topping up the washMaster card:
- Online by credit card or online banking
- Offline by payment slip
- Directly at the appliance via Twint
Tenants who lose their washMaster card can easily order a new one for a small fee. In this case, they can call Support directly to resolve the matter as quickly as possible.
2. Integrated PrePaid Card system
The Schulthess PrePaid Card is a card that the janitor can load conveniently with special PC software on the computer or directly at the machine. Its use is contactless and wireless using an RFID chip, which enables reliable data transmission without wear and tear (e.g. of the magnetic strip).
The new PrePaid Card system provides absolute cost transparency at all times: The costs for washing or drying programmes are shown on the display and debited directly from the card.
This is how it works:
- Select programme
- Read the programme price on the display
- Insert the card into the opening
- Programme costs are debited
- Ready
Single or twin
The PrePaid Card payment system can either be integrated into a Schulthess model or retrofitted as a wall-mounted card reader for existing appliances. If you wish to connect two machines, e.g. a washing machine and a dryer, the twin card reader is recommended (can also be combined with a room air dryer). At the same appliance, the janitor can top up the card and programme the consumption tariff individually.
3. Coin system
Easy to use and reliable in operation, the Schulthess coin-operated machine is still the classic among the payment systems. Tenants can operate the appliances, each of which is connected to a washing machine or dryer, with 10-centime to 5-franc pieces. A display shows the remaining washing or drying time. Of interest to the janitor: The coin-operated machines are easy to programme and the cash boxes are easy to empty. The appliance automatically ejects faulty or defective coins.
Conclusion
Schulthess payment systems are innovative and make everyday life and the management of shared laundry rooms easier. Schulthess provides the right appliances for every need. The landlord or owner of a property can choose whether to pay by card or by coins.
Schulthess’s outstanding customer service
Schulthess realises that serving the customer means more than just repairing faults. Needs assessment, planning, advice, delivery and assembly of the machines and also their maintenance are important aspects of this. With more than 160 service employees, this traditional Swiss company also has one of the densest service networks in Switzerland.
All-inclusive carefree package
The best customer service is the one you don’t need. Customers are always on the safe side with Schulthess: Washing machines and dryers from the Swiss household appliance manufacturer are robust and low-maintenance. If, however, the worst comes to the worst, the Schulthess experts will be promptly on site.
Using new technology
The optimally developed Swiss service network makes these fast response times possible. Schulthess technicians are in constant contact with the control centre via their tablets, meaning they can be immediately rescheduled if their deployment is shorter than planned. Quotations are also prepared directly on site using modern mobile equipment and immediately made available to customers electronically.
Efficient troubleshooting
Worth mentioning: All faults are usually rectified within 24 hours and Schulthess employees only need an average of 45 minutes per operation. Schulthess also relies on second-level support. Which means that the service technicians on site are assisted by experts in the background. A successful concept: At the household appliance manufacturer, 93% of repairs are completed during the initial deployment. This is due primarily to our long-standing employees and their outstanding expertise. But also the specific training programmes and courses, the comprehensive network and – last but not least – the reliable overnight delivery of spare parts.
Schulthess’s outstanding customer service
With an average rating of 3.24 out of 4, Schulthess demonstrates its telephone service expertise: from accessibility to the cordiality and professionalism of its employees to their conversational skills. (Source: Hotline test, CMM)
The most important facts in brief
- Schulthess provides a manufacturer’s warranty of up to two years.
- Schulthess provides a 20-year warranty on its chrome steel caustic tanks.
- Schulthess provides an availability guarantee of 12 years for 98% of its spare parts, and even 15 years in the commercial and industrial sector.
- All faults can also be easily reported online around the clock (www.schulthess.ch/de/kundenservice/stoerungsmeldung).
- Further information: www.schulthess.ch/de/kundenservice
