Merker is now
called Schulthess

The Schulthess Service
takes care of your concerns.

Service

Passionate service: for all brands

The Schulthess multi-brand service: your professional for all cases

Schulthess Service cleans, checks and repairs – even machines from all brands. Professional, efficient and reliable, our service technicians ensure that your equipment will last longer. This is good for the machines and the environment – and also your wallet.

Clean-Service

The professional cleaning service for maximum hygiene.

Hand-over Service

Left in spotless condition for new tenants.

Schulthess Garantie

Register your warranty and the device

Homecare

Schulthess provides a two-year manufacturer’s warranty.

During this period all defects and malfunctions are fixed for free (damage resulting from improper handling is excluded). Register your device now – so we can help more quickly if a problem arises. You will also benefit from a timely reminder when the warranty period is about to expire.

Professional

Schulthess provides a one-year manufacturer’s warranty.

During this period all defects and malfunctions are fixed free (damage resulting from improper handling is excluded). Register your device now – so we can help more quickly when there is a problem. You will also benefit from a timely reminder when the warranty period is about to expire.

Schulthess Service Packages

Reduce the risk with an extended warranty. After the warranty has expired, the service organization will charge for any repairs. If you do not want to take any risks, you have the option of taking out an extended warranty. It is a seamless continuation of the manufacturer’s warranty and takes effect if any problem occurs after the warranty period. Spare your washing machine – and your wallet. With the right maintenance and care, you extend the service life of your machine and don’t give germs a chance. Enjoy fresh, clean laundry while saving electricity and water.

Call centre
personal and straightforward
Service technician
punctual and professional
Central spare parts warehouse
in Switzerland
Troubleshooting
within 24 hours

All-in-one package

This package combines the service packages ‘Maintenance’ and ‘Warranty Extension’ – giving you the best of both. Ensures faultless operation and value retention of your devices and installations at all times.

We carry out professional maintenance on your device once a year. This means that it will be cleaned by our service technicians, who will remove fluff deposits and test it thoroughly. Malfunction repair, as well as journeys, spare and wear parts are also included in the «MultiFit» contract.

After ten years, i.e. after all twelve years of operation, the warranty extension is automatically converted into a partial warranty extension (without spare and wear parts).

All-in-one package
comprehensive solution at a discounted price
Scope of services
Comprehensive solution at a discounted price
  • Combination of maintenance and warranty extension
  • In the event of an emergency outside business hours, all spare part costs for commercial machines are covered by the contract
Costs
including VAT
CHF 316.20
Single-family house
CHF 422.85
Apartment building
Warranty extension
more security guaranteed
Scope of services
more security guaranteed
comprehensive solution at a discounted price
  • Incl. travel/work time for error diagnosis and repairs
  • Incl. spare/ and wear parts
  • Incl. electrical safety check
  • In the event of an emergency outside business hours, all spare part costs for commercial machines are covered by the contract
Costs
including VAT
CHF 162.20
Single-family house
CHF 268.80
Apartment building

Maintenance

Be on the safe side with the Schulthess warranty extension: We fix any errors on your device – including journey time, spare and wear parts. Maintenance is not included in the warranty extension «TopFit».

After ten years, i.e. after all twelve years of operation, the warranty extension is automatically converted into a partial warranty extension (without spare and wear parts).

Extend the manufacturer’s warranty and stay on the safe side. Benefit from cost transparency, machine value retention and an extended service life as well as calculable risks even beyond the end of the legal warranty period.

Maintenance

Once a year, we ensure that your device is serviced professionally. . This means that it will be cleaned by our service technicians, who will remove fluff deposits and test it thoroughly. All at a fixed price – including the journey to your location

Spare and wear parts as well as malfunction repairs are not included in the maintenance contract «BasicFit».

Guaranteed annual cleaning and disinfection of your device by our service engineers as well as thorough testing. You enjoy lower energy and water consumption and a longer machine service life.

Maintenance
professional, flat rate service
Scope of services
professional, flat rate service
  • Incl. travel/work time for:
  • Functional check (control of control devices, heaters, motor, bearings, oil level (deficiency) etc.)
  • Cleaning, disinfection of the rubber rings, sieves, drawer and interior with a commercially available Machine cleaner
  • Electrical safety testing
  • Contains no spare / wear parts
  • Implementation 1 x per year
Costs
including VAT
CHF 232.20
Single-family house
CHF 232.20
Apartment building
Rotary ironers
Winding of all rotary ironer brands 
  • Incl. travel/work time for check of:
  • dimensional accuracy of the winding mechanism
  • fabric covers for mechanical and thermal wear
  • winding mechanism for elasticity and pressure points
  • troughs for deposits and cleaning of the troughs
  • infeed belts and the transport roller covering
  • removal and re-installation of existing rotary/fabric covers
  • General information on how the troughs grow, dry running after the end of work
  • No wear parts/spare parts included
  • Implementation 1 x per year
  • Schulthess recommends purchasing a spare fabric cover on the occasion of the 1st maintenance

Rotary ironers

Schulthess has a qualified and comprehensive rotary ironer winding service for all brands. An experienced team looks after several hundred rotary ironers in Switzerland. They are familiar with the characteristics of many brands and can therefore optimally adapt your initial and replacement winding mechanisms. 

Clean-Service

Don’t allow germs, limescale, dirt or fluff to make themselves at home – use our professional cleaning service for maximum hygiene. We offer this service regardless of brand – in other words, it also includes competitor brands. Fresh laundry guaranteed! Your machine will thank you with a longer service life, and you’ll also save money because fewer repairs will be necessary.

Clean-Service
Increases the lifetime of your washing appliances
Scope of services
Professional clean service

The result: hygienic cleanliness, even fresher-smelling laundry and lower electricity consumption of your dryer. All work is carried out by our certified service technicians.

Costs
including VAT
CHF 234.00*
for 1 machine
CHF 199.00*
per machine

for 2 or more machines

* Price includes VAT and cleaning materials, excludes spare and wear parts.
Offer valid till 30.06.2021.

Hand-over service
Service package of machines of all brands
Scope of services
For perfectly clean machines – regardless of brand

For perfectly clean machines – regardless of brand

Costs
including VAT
CHF 225.00*
apartment containing washing machine,
dryer and dishwasher

*Price includes VAT and cleaning materials. Replacement parts are not included. Offer valid until 30.06.2021.

Hand-over service

Our professional hand-over service (also available for machines from all competitor brands) ensures that washing machines, dryers and dishwashers have a longer service life and are left in spotless condition for new tenants.

Schulthess machines are known not only for hygienic cleanliness, but also for their sturdy and durable build. However, both aspects rely on meticulous maintenance. Our professional hand-over service (which is also available for machines from all competitor brands) ensures that washing machines, dryers and dishwashers have a longer service life and are left in spotless condition for new tenants. Which makes sure everyone is satisfied – you as well as your customers.

All services are provided during normal working hours (Monday - Friday, 7.30 am to 5 pm, except on public holidays).

You have sold your Schulthess machine, or have other reasons to terminate the service contract?

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